It’s nearly impossible to have a good rental experience if your Santa Rosa property manager isn’t communicating with you regularly. If you’re like most of the owners and investors we work with, you don’t want to be bothered on a frequent basis. You trust us to make the daily decisions when it comes to leasing, managing, and maintaining your investment. However, for large decisions, especially concerning maintenance and lease renewals, you’ll want to hear the recommendations from your management company.
You’ll also want a management team that’s responsive. If you’re not able to easily get in touch with your property managers, there’s a good chance your tenants can’t reach them, either. That can be problematic, especially if maintenance is needed or questions are waiting to be answered.
Here’s what you should expect when it comes to how your Sonoma County property management partner communicates with you.
Setting Communication Expectations between Owners and Managers
When we begin working together, we’ll ask you two things:
- How often do you wish to hear from us?
- How do you prefer to hear from us – by phone, by text, by email, or something else?
This is a critical conversation to have early in your relationship with any property manager. It allows our team to set expectations. If you want to hear from us at noon every day, we’ll let you know that’s simply impossible. That’s why this conversation is so important – so you can be sure we’re able to meet your communication needs and so we can be sure your expectations match our own.
Look for a property management company that’s willing to personalize their services to what you need. If this is your first time renting out a home and you need more communication than other owners, that’s okay. The more we communicate transparently, the better we can serve you.
Property Management Technology and Communication
You should always expect innovative and sound technology.
Our property management team invests heavily in technology and one of the reasons for that is we value communication. The right technology can help owners communicate better with their tenants. If you’re using a Santa Rosa property management company like ours, you’ll want to make sure you have access to accounting software and online portals. These platforms will help us communicate effectively and efficiently to both owners and tenants. It also keeps everything documented so you can access what you need when you need it.
Tips on Better Communication with Santa Rosa Property Managers
A good property manager in Santa Rosa will already have excellent communication practices in place. If you’d like to help keep the lines of communication open, consider these tips:
- Keep your contact information up to date so we can reach you when necessary.
- Check-in with your online portal once in a while so you aren’t surprised by the information we share with you.
- Talk to us about your investment goals. The market is always changing, and we want to help you leverage what you own and what you earn by responding to the shifts and trends.
We would love to talk with you more about how we communicate with owners like you. Please contact us at Prestige Real Estate & Property Management. We’re your property management experts in Sonoma County, including Santa Rosa, Windsor, Sebastopol, Petaluma, and Rohnert Park.
